1. Information We Collect
Personal Information
When you interact with Theanna, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Business Information: Company name, job title, business address
- Project Information: Project details, requirements, budget, timeline
- Communication Data: Messages, feedback, and correspondence with our team
- Marketing Preferences: Consent for email, SMS, and WhatsApp communications
Technical Information
THE ANNA TEX automatically collects certain technical information when you visit our website:
- IP address and location data
- Browser type and version
- Operating system
- Website usage patterns and analytics
- Cookies and similar tracking technologies
2. How We Use Your Information
Theanna uses your personal information for the following purposes:
- Service Delivery: To provide IT solutions and services as requested
- Communication: To respond to inquiries and provide customer support
- Project Management: To plan, execute, and deliver your projects
- Marketing (with consent): To send newsletters, promotional offers, and service updates
- Business Operations: To improve our services and website functionality
- Legal Compliance: To comply with applicable laws and regulations
3. Legal Basis for Processing
THE ANNA TEX processes your personal information based on the following legal grounds:
- Contract Performance: To fulfill our contractual obligations
- Consent: For marketing communications and optional services
- Legitimate Interest: For business operations and service improvement
- Legal Obligation: To comply with applicable laws
4. Information Sharing and Disclosure
Theanna does not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- Service Providers: With trusted partners who assist in service delivery (under strict confidentiality agreements)
- Legal Requirements: When required by law, court order, or government regulations
- Business Protection: To protect our rights, property, or safety
- Business Transfers: In case of merger, acquisition, or asset sale (with prior notice)
5. Data Security
THE ANNA TEX implements comprehensive security measures to protect your information:
- Encryption of data in transit and at rest
- Regular security audits and vulnerability assessments
- Access controls and employee training
- Secure hosting and backup systems
- Incident response and breach notification procedures
While we strive to protect your personal information, no method of transmission over the internet is 100% secure.
6. Data Retention
Theanna retains your personal information only as long as necessary:
- Active Clients: Throughout the business relationship and as required for service delivery
- Inquiries: Up to 2 years for follow-up and potential future services
- Marketing Data: Until you withdraw consent or opt-out
- Legal Requirements: As required by applicable laws and regulations
7. Your Rights
You have the following rights regarding your personal information with THE ANNA TEX:
- Access: Request a copy of your personal data we hold
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal data (subject to legal obligations)
- Portability: Request transfer of your data to another service provider
- Restriction: Request limitation of processing in certain circumstances
- Objection: Object to processing based on legitimate interests
- Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise your rights, contact us at contact@theanna.shop
8. Marketing Communications
Theanna respects your communication preferences:
- Opt-in: We only send marketing communications with your explicit consent
- Channels: Email, SMS, and WhatsApp (as per your preferences)
- Content: Service updates, industry insights, and promotional offers
- Opt-out: You can unsubscribe at any time through:
- Unsubscribe links in emails
- Replying "STOP" to SMS messages
- Contacting us directly
9. Cookies and Tracking
THE ANNA TEX website uses cookies and similar technologies:
- Essential Cookies: Required for website functionality
- Analytics Cookies: To understand website usage and improve performance
- Functional Cookies: To remember your preferences and settings
- Marketing Cookies: To deliver relevant advertising (with consent)
You can manage cookie preferences through your browser settings.
10. Third-Party Services
Theanna may use third-party services for:
- Website analytics (Google Analytics)
- Email marketing platforms
- Customer relationship management
- Payment processing
- Cloud hosting and storage
These services have their own privacy policies and data protection measures.
11. International Data Transfers
While THE ANNA TEX is based in India, we may transfer data internationally for:
- Cloud storage and hosting services
- International client projects
- Third-party service providers
We ensure appropriate safeguards are in place for international transfers.
12. Children's Privacy
Theanna services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete it immediately.
13. Changes to This Policy
THE ANNA TEX may update this Privacy Policy periodically to reflect:
- Changes in our practices
- Legal and regulatory requirements
- Business developments
We will notify you of significant changes through email or website notice. Your continued use of our services constitutes acceptance of the updated policy.
14. Contact Information
For questions about this Privacy Policy or your personal information, contact Theanna:
15. Governing Law
This Privacy Policy is governed by the laws of India and the state of Tamil Nadu. Any disputes will be subject to the exclusive jurisdiction of the courts in Karur, Tamil Nadu.